Nalley BMW reviews

1651879288

Jr Pearson

google

Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us receives nothing but excellent customer service from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further and make sure you receive the level of customer service we pride ourselves on. Please feel free to contact me at your earliest convenience. Bart Sturm, General Manager, (770) 628-5694

1652110565

1

I came to BMW to purchase a new vehicle and I saw at less 5 employees just standing at the window watching me and no one came out and greeted me and one employee had just got done helping someone else and looked at me and then just kept walking. Well done

1654194540

Clara Quigley

google

Hello Clara and thank you for your feedback. I am very sorry to hear that you are disappointed with your recent experience in our dealership. We aim to conduct all business ethically and with the highest level of integrity so I am very concerned with your review. Please give me a call at (770) 628-5694 at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. Bart Sturm, General Manager.

1654526147

1

Truly the worst place to get your car serviced. Ive been going here for years and have had consistently terrible experiences. Appointments mean nothing to them. One time I made an appointment and it was 45 minutes of waiting outside for the valet to take my keys. Then hours of waiting before the car was serviced Or this week, I dropped off the car and it was 46 hours after my original appointment time when they finally looked at the car. They always find a bunch of extra things that they recommend that you do if you bring your car in. While this isnt unique to this service shop, they make me feel stupid when I ask questions about why those are needed. Not to mention there is a huge markup since its a dealership. Usually Im okay with that because you are paying for the ease of service and a good experience. But here it is paying extra for frustration, rudeness and waiting. I always say Im never going back there but this time truly never again.

1651953362

David D

google

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

1652110401

5

These guys are always on top of it. Notable mention to Bryan in sales, not pushy but super informative and helpful.

1652218143

Eddie Cummings

google

Eddie Cummings, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

1652374738

5

Derrick Butts was a wonderful salesman! He made sure that I was comfortable with everything and answered every question with great detail.

1652723950

Christy Westfall

google

Christy, thank you for taking the time to write a review about your experience. We work hard to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Bart Strum, General Manager, (770) 628-5694

1652982490

1

My husband test drove a car two days ago and wanted me to test drive it today. He texted Lou to make sure the car was still available who informed us that it was. We both took off work, drove 40 minutes in traffic, only to be told that the car had just been sold literally within the last 10 minutes which I believed to be a lie as thats impossible. Nobody was apologetic about the fact nor did they care because apparently everyone is just ordering cars without even looking at them. I will not be returning to Nalley BMW nor would I recommend anybody taking the time to drive all the way there.